All productsAdmin & Support Access
Give support the console they need, not the keys to the kingdom.
Read-only by default. Break-glass actions require a reason, a ticket, and sometimes a second signature. Every action attributed to a human, never to a shared admin.
Look up any user, act only when you should.
Support sees profile, tenant, factors, and sessions in one pane. Dangerous actions — impersonate, suspend, reset — gate behind reasons, tickets, and role checks.
Support console — sarah@acme.com
opened by rob@authaz · ticket #4831 · read-only by default
Name
Sarah Chen
Tenant
Acme Corp · Enterprise
Role
Admin
Factors
Passkey · TOTP
action
requires
risk
Reset passkey
reason + ticket
med
Revoke all sessions
reason
low
Send magic link
reason
low
Impersonate (ro)
reason · 15 min
high
Suspend account
manager approval
high
Support console
Read-only default
Reason required
Scoped impersonate
Manager approval
Every admin action, forever on the record.
Impersonate, resets, suspensions — streamed immutable with admin, target, ticket, and outcome. Your next SOC 2 audit is a filter away, not a multi-day data pull.
filterall adminsimpersonateresetslast 1hstreaming · immutable
time
admin
event
target
note
result
17:44:11
rob@authaz
IMPERSONATE.STARTED
sarah@acme.com
ticket #4831
ok
17:43:58
rob@authaz
SESSION.REVOKED
sarah@acme.com
laptop lost
ok
17:42:40
val@authaz
PASSKEY.RESET
tom@acme.com
ticket #4828
ok
17:41:22
rob@authaz
ACCOUNT.SUSPEND
eve@globex.com
manager missing
deny
17:40:04
mgr@authaz
ACCOUNT.SUSPEND.APPROVED
eve@globex.com
abuse report
ok
Admin audit
Immutable log
Per-admin filter
Ticket linkage
SIEM export
Pairs with
Admin access is one layer. Here's what it depends on.
RBAC & Permissions
Define what support, ops, and engineering can do. Admin roles are not a magic bypass — they're policy.
Explore
Multi-factor Authentication
Step-up before break-glass actions. Passkey re-auth on impersonate, suspend, and key rotation.
Explore
User Management
The same user record support reads is the one your product writes — one source of truth.
Explore